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General terms and conditions for visitors to the KHM-Museumsverband

Dear Visitors, we wish you a pleasant visit. Upon entering our museum, you accept our General Terms and Conditions, which are intended to guarantee your safety and security as well as the preservation of the items on permanent display:

  1. Please refer to the public notices for information concerning our opening hours. // Tickets are on sale up to 30 minutes before the museum closes. // Reduced price admission tickets are available upon presentation of the appropriate ID.  // The purchase of tickets at reduced prices is not a legal right. // No re purchase or exchange of purchased tickets is possible, and no replacement can be made of lost, unused or partially used tickets, even if some areas of the collection are  temporarily closed. // Tickets which have already been paid for cannot be exchanged or refunded, even in part. Admission tickets must not be sold or even offered for sale without the prior written consent of KHMMuseumsverband.  // Please keep your admission ticket with you at all times until you leave the museum.
  2. Children under the age of 14 may visit the museum premises only if they are accompanied by an adult. // Adults (parents, teachers, etc.) are responsible for the children they accompany to prevent accident and damage.  // The original Annual Ticket has to be presented in conjunction with an ID at the admission control. // Children under 12 years of age are not allowed to use the elevator without a legal guardian.
  3. A cloakroom is available. // Please understand that for security reasons bulky and potentially dangerous items such as weapons as well as pets (with the excep tion of service animals) are not permitted. // Umbrellas, backpacks, large bags, poles without rubber caps, selfie sticks, wet clothing, containers of liquid and empty glass bottles must be left in the cloakroom and may not be taken into the exhibition rooms. // All items are left in the cloakroom at the owner’s risk. // The employees are authorised to carry out random checks on persons and bags.
  4. Visitors with prams, baby carriages, pushchairs and strollers as well as those in wheelchairs should seek assistance from our visitor’s service, which will be pleased to help them. // If large numbers of visitors are present, it may become necessary to restrict the use of prams, etc., in the exhibition rooms.

  5. We reserve the right to refuse admission to the following persons or to ask them to leave the museum:

    1. anyone who fails to present a valid ticket at the museum entrance,
    2. those who fail to observe these General Terms and Conditions,
    3. those suffering from a reportable, infectious disease,
    4. those under the influence of alcohol,
    5. those whose conduct may disrupt the operation of the museum, as well as,
    6. those who do not comply with the applicable legal provisions and the safety precautions taken by the museum management in connection with Covid-19.

    In these cases, there is no right to a refund of the admission price.

  6. Closed groups can not exceed a group size of 25 people, if not previously agreed in writing and approved by the KHMMuseumsverband. Please try to keep the noise level down and the group together; please also make sure that other visi tors are able to move around the galleries. School groups must be supervised at all times during their visit to the museum. The last guided tour must end no later than 15 minutes before the museum closes. // Visitors who have booked a guided tour should arrive promptly for their tour. // Failure to arrive on time does not entitle the visitor to a refund of the tour price.
  7. Do not touch any of the objects on display, nor the showcases.
  8. Films and photographs may be made for private use, but only without the use of flash or tripod. // Approval must be sought in advance for commercial and scientific photography, as well as for the right to disseminate photographic mate rial on the Internet. // We reserve the right to forbid photography at any time. Additional sources of lighting of any kind (to illuminate the works) are prohibited.
  9. Smoking in public buildings is forbidden by law. The use of ecigarettes is likewise prohibited.
  10. Food and drink may be consumed only in designated areas.
  11. Please do not use mobile telephones in the exhibition rooms. Please help us to make everybody’s visit to the museum as enjoyable as possible. This measure is designed to ensure your personal and undisturbed enjoyment of art.
  12. The instructions of our security and visitor’s services must be respected at all times.
  13. Visitors and their legal guardians agree that their likeness may be taken and distributed in both image and sound, with any present or future technologies. No claims to reimbursement may arise from this
  14. The use of guestWLAN requires the acceptance of the relevant general terms and conditions.